FREQUENTLY ASKED QUESTIONS:

Can I have a refund?

ALL SALES are final. We do not offer returns or exchanges.

What if I’m not home to accept delivery?

Serigraphic Systems strives to do everything possible to avoid lost packages and assumes responsibility for your package UNTIL it is officially delivered. The customer is responsible for accepting delivery. This includes being present to accept delivery, responding to notices regarding delivery or for otherwise arranging for receipt of delivery. Serigraphic Systems is not in control of the customer not being home to accept delivery, package theft, or the customer providing an incorrect address. Once declared "delivered" by the carrier the package is the customer's responsibility. This is the marketplace standard.

Do you ship to my country?
If you receive mail at your address then we can ship to you.

What are your international shipping rates?
We ship via FedEx International Economy service. The cost for this
service ranges from $45 to $65+ depending on your location as well as
the weight and value of your order. All packages are insured. Import
fees, duties and taxes (due upon delivery) are the customer's
responsibility.

Why is FedEx charging me for shipping when I already paid?
IMPORTANT TO INTERNATIONAL ORDERS – ADDITIONAL CUSTOM CHARGES:

The shipping charges that are incorporated into your bill automatically
from our shopping cart, and reflected in your invoice from us, are for
the actual shipping of the item into your country only. Please be
aware that each country has its own “Import Duty”, “VAT” for all
commercial imports. You may want to check with your local FedEx or
Customs office to find out just what these charges may be. We cannot
assume any responsibility for import fees and therefore these fees are
your own responsibility. Please note: FedEx only makes 3 delivery
attempts and in most cases will not deliver your package until import
fees are paid. FedEx will contact you for payment prior to delivery
or at the time of delivery.

Time in transit for international shipments is normally 5 to 6 business days.

Warning!
Duties and taxes will be charged at the time of delivery. We will not
refund your order if you refuse to pay the fees to accept your package
from FedEx. If you do not accept your package from FedEx it will not
be returned to Serigraphic Systems and may be abandoned or destroyed.

How much will I pay in Duty and VAT charges? For more information
please call Regulatory Consulting: 800-851-3336 x 4 and they’ll be
able to confirm what the D/T and VAT would be on certain products when
shipping to different countries. For issues or questions about
packages going to France here is the best email address:
fr_iad@fedex.com